Our Policy

Homefords is committed to providing products that have a proven track record in terms of quality and value for money and have sought assurances from our suppliers to this end. Our selectors have worked for more years than we care to mention across leading soft-furnishing and department stores and have often been heavily involved in the design or inspiration for the designs in conjunction with our suppliers that we have on our website. The majority of products we sell via our website are also being sold successfully by other retailers both in-store and online and have often gone through vigorous selection policies on top of our own.

We are however aware that for a variety of reasons that there might be a time that you need to return items to us for a refund or exchange.

We will willingly refund or offer an exchange on any unused product returned within 14 days of receipt of your purchase, and the product is in its original, re-saleable condition. This basically means that it is returned in exactly the same condition that it has arrived in. This is in addition to your statutory rights.

Please note: All images are taken from the actual product but might appear differently on your device due to your local settings (Brightness/Colour/Contrast) and we can’t take any responsibility for this.

Please note: All Sizes are approximate and there is a manufacturing tolerance of 5% (+/-) and we cannot take responsibility for any size variations that fall within this band.

Returning a Product

If you wish to return a product, please just initially contact us using our email or phone number at the end of this policy. We will then provide you with full return details and enter you into our return log. We find that if we are fully aware of the return it improves our ability to process your return as quite often goods come back without any information. Our Help desk staff handle all the returns rather than warehouse personnel so again they are far more familiar with our customers.

We try to process all returns within one week of receipt, provided that we can identify your order. We will make sure that your refund is instigated the moment we have verified the return (if we have any issue we will contact you). Please remember that once we have instigated a refund it can take a few more days for it to be processed through the credit card/banking/Pay Pal systems, which is beyond our control.

Please note: the cost of returning goods is the responsibility of the buyer and while we can advise on the best methods to return an item or order, the arrangements for the return are also the responsibility of the buyer. At our discretion we may contribute to the cost of this, at no greater rate than our original cost in dispatching to you.

Faulty or Damaged Items

In the unfortunate circumstances that an item or order arrives damaged, faulty or not as described, we will arrange for a replacement item to be sent and we would refund our customer for the return postage of the damaged item. If you just wanted a refund we would refund you for the goods and the postage (Second Class Royal Mail only) on receipt of the goods back to our returns address.

Please just follow the same procedures as outlined under our Returning a Product section.

Refunds

Please note that all refunds will be made via the original method of payment, unless this is not possible due to unforeseen circumstances. If we have any issue processing the refund we would try to contact you immediately by email. If we did not hear from you within 48 hours we would send you a letter to inform you, asking you to contact us at your earliest convenience.

Consumer Contracts Regulations 2014

You are entitled to cancel your order if you so wish provided that you exercise your right and notify us no longer than 14 working days after the day on which you receive the Products (you can of course cancel before we dispatch the goods).

If you wish to exercise your right to cancel this contract after your order has been received, we will refund the original purchase price and delivery charge (if applicable), provided that you have notified us in writing/email no longer than 14 working days after the day on which you receive the products, and that you have taken reasonable care of the products and not used them. We will then guide you through our returns process.

Please note: Return postage and payment for the returns is the responsibility of the buyer.

Please note: Your right to return products does NOT apply to products which fall into the following categories unless they are faulty or not as described.

Returns Contact Information

In the event of you needing to contact us with regards to returning an item or order to us, please email our customer service team on hello@homefords.co.uk.

If you have any questions about our returns policy, get in touch.