Terms of Service

Thank you for visiting Homefords’ website. The terms and conditions below apply to the use of this website and by accessing the website and/or placing an order you agree to be bound by these terms and conditions set out below. If you do not agree to these terms and conditions you may not use or access this website. We will from time to time update our terms and conditions. Your continued use of our website shows that you agree and will abide with these updates

If you have any queries relating to these terms and conditions you can contact us via email at hello@homefords.co.uk (Subject Terms And Conditions) where we will try and get back to you as quickly as possible or you can phone us on 0161-533-0650 between 9.00am and 5pm (Monday – Friday not including Bank Holidays).

If we are unavailable, please leave a message and our support team will respond as soon as possible. All calls are charged at the rate you have agreed with your provider for UK mainland calls. We do not record any calls apart from where you have left a message.

Content:

Use of Website
Definitions
Indemnity
Privacy Policy & GDPR
Use of Cookies
Acceptance of Order
Contract Cancellation Under Consumer Contracts Regulation
Description of Product and Product Images
Pricing
Payment
Delivery
Receipt of Goods
Ownership of Rights.
Intellectual Property
Compliance With Laws
Limitation of Liability
Severance
Waiver
Survival
Entire Agreement
Law
Contact Information.

1. Use of Website

You are provided with access to this website and can make purchases in accordance with these terms and conditions.

2. Definitions

We/Us means Homefords’ website, which is located at https://homefords.co.uk.

Website means the website located at https://homefords.co.uk.

User means any user of the website.

You means a user of this website.

Buyer means the person who has ordered and paid for the products.

Personal Information means information that you have entered onto the website.

Third Parties mean any trusted person/company that host our website, assists us in fulfilling your order, improving on your shopping experience with us or assist us in contacting you with regards to sales or promotions or product features.

Product means a product on sale on this website.

Product Description means any information we share with you about that particular product or group of products.

Image is the picture/pictures of the product that exist on our website.

We collect payments via Stripe.

3. Indemnity

You agree fully to indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the conditions by you or any other liabilities arising out of your use of this website, or the use by any other person accessing the website using your shopping account and/or your personal information.

4. Privacy Policy & GDPR

Refer to the privacy policy.

5. Use of Cookies

We do use Cookies which are small text files and are stored on your browser to keep track of your shopping session and to store information about your shopping cart. Cookies do not store any personal details relating to you or your credit cards nor can they find out your email address, access any other files on your hard drive or transmit viruses. You can choose whether you want to opt out of cookies or not.

6. Acceptance of Order

To purchase any products on our website you must be over 18.

We are GDPR compliant and we will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from our Website.

Orders placed online are an offer to purchase made by you and may be accepted by us subject to availability.

If we know that we are unable to supply the product(s), we will automatically highlight this as being out of stock. Unfortunately, occasionally we might find that we are unable to fulfil your order or part of the order due to an error in the inventory, the product is damaged or subject to a recall by the manufacturer (which we have only just known about). In this event we will inform you by email (if we have your correct email address) about the error and when we expect the goods to be back in stock or if there is a possible substitution. You can then make a decision based on these facts whether or not you wish to continue with the order or cancel the order or part of the order. If you continue with the order, we can dispatch the products that are available and follow on with the out of stock item within the timescale we have promised or wait on your instructions to dispatch it all together within the promised time frame. This does not affect your statutory rights. If we are unable to fulfil the order as promised, we will refund you for the item we could not fulfil and/or refund you for the whole order on return (including return charges) or straight away if we have not sent the order to you.

The process required creating the contract between you and us are as follows:

You place the order for your products on the website by pressing the confirm order button at the end of the checkout process. You will be guided through the process of placing an order by a series of simple instructions on the website.
We will send to you an order acknowledgment email detailing the products you have ordered.
As your product is shipped from our distribution centre we will send you a dispatch confirmation email.
Order acceptance and the completion of the contract between you and us will take place on the dispatch to you of the products ordered unless we have notified you that we do not accept your order, or you have cancelled it before dispatch. Non-acceptance of an order may be a result of one of the following:

The product you ordered being unavailable from stock.
Our inability to obtain authorisation for your payment.
The identification of a pricing or product description error.
You not meeting the eligibility to order criteria set out in the main terms and conditions.

The contract will be conducted in English.

7. Contract Cancellation under Consumer Contracts Regulation

Please note that you are entitled to cancel this contract if you so wish provided that you exercise your right and notify us no longer than 14 working days after the day on which you receive the products (you can of course cancel before we dispatch the goods).

If you wish to exercise your right to cancel this contract after your order has been received, we will refund the original purchase price and delivery charge (if applicable), provided that you have notified us in writing/email no longer than 14 working days after the day on which you receive the products, and that you have taken reasonable care of the products and not used them. Please refer to our contact details in our returns and refund policy – we will then guide you through our returns process which full details of are available in our Returns and Refunds Policy.

PLEASE NOTE THAT RETURN POSTAGE AND PAYMENT FOR THE RETURN IS THE RESPONSIBILITY OF THE BUYER.

8. Description of Product and Product Images

Each product purchased is sold subject to its product description which sets out additional specific conditions related to that product including, without limitation, terms and conditions concerning estimated delivery dates and times, warranties, after-sales service and guarantees.

We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct at the time when the relevant information was entered onto the system. Although we aim to keep the website as up to date as possible, the information including product descriptions appearing on this Website at a particular time may not always reflect the position exactly at the moment you place an order. We cannot confirm the price of a product until your order is accepted in accordance with our order acceptance policy. All sizes and measurements are approximated. However, we do try to make sure that they are as accurate as possible.

All images are taken from the exact products we have for sale on our website by the supplier or internally. However due to studio lighting and the personal settings of the device you use to access our website they can only be regarded as representative of the product as screen resolution, brightness and contrast settings can alter the look of the actual product. Any return costs as a result of image quality are the responsibility of the buyer (please see our returns and refund policy).

Please note: Sizing quoted is approximate and there is a manufacturing tolerance of 5% (+/-) for which we cannot accept responsibility.

9. Pricing

All prices are stated in pounds sterling. Prices include delivery (unless otherwise stated in the checkout) and VAT. In the event that you order an item and the price published on the site was incorrect for any reason we will contact you to let you know the correct price and ask you whether you still wish us to fulfil your order at this price. If we cannot contact you within 48 hours we will consider your order as cancelled and you will receive a full refund if you have already paid for the goods.

If the price of the goods is reduced after you have had your order accepted but before you receive your goods, we will happily honour this reduction. Please contact our customer support team.

Whenever we refer to the previous price of any item on the Site, that item will have been offered for general sale at that price for 28 consecutive days in the previous 6 months at this site.

Whenever we refer to the price when sold separately, we refer to the individual prices you pay for each item as per our website listings which will have been offered for general sale at that price for 28 consecutive days in the previous 6 months at this site.

We constantly check our pricing to make sure we offer great value for money. We however cannot match our competitors’ prices as we include delivery (unless stated) in all our prices.

10. Payment

Payments can be made via Stripe. We do not store credit card details, nor do we share customer details with any third parties.

We can therefore accept Visa, Master Card, Maestro and American Express.

We cannot accept Cash, Cheques, and Postal Orders etc.

If for any reason there is a delay in accepting your payment we cannot be held liable for any late delivery as a result.

11. Delivery

STANDARD DELIVERY – BASIC FACTS

All standard mainland UK deliveries by Homefrods are free of charge. We also deliver to the Highlands & Islands of Scotland, Northern Ireland, Isle of Man & Isles of Scilly – deliveries to these areas will be charged an additional 15% on top of the basket total value to cover the delivery charge.

We aim to dispatch all goods on the same day as the order and cleared payment, if the order is made by 10am (Monday – Friday excluding Bank Holidays). However, this is not always possible. Delivery to mainland UK is estimated to take between 2 to 3 days.

Our default carrier is Tuffnells (www.tuffnells.co.uk). We will send your dispatch confirmation, which will include tracking information.

GENERAL DELIVERY INFORMATION

Please note that deliveries over Christmas and the New Year period plus other Bank Holidays can be affected due to longer than normal postage times, courier shutdowns and supplier closures and we will do our best to keep you informed if this situation arises and there will be a significant delay in your order beyond the normal bank holidays dates.

Deliveries timescales are sometimes affected by your location and generally deliveries to Northern Ireland, The Highlands and Islands, Isle Of Man, Isle Of Wight, Scilly Islands, and The Channel Islands, and other selected postcodes often take longer. Adverse weather conditions in certain areas might also affect our lead-times as well as issues beyond our control such as industrial action.

Our main delivery services is Tuffnells, although other delivery services might be used at our discretion or that of our fulfilment partners.

We deliver to the delivery address on you order, and you are responsible for providing us with the correct delivery address and postcode, a contact email address and phone number so we can advise you of the dispatch of your order and keep you updated as to its status. If you have any special instructions, please give them to us at the time of placing your order. We cannot offer timed deliveries or weekend or evening deliveries beyond that offered as standard by the delivery providers. Please note that if you provide us with incorrect delivery details and the item is returned to us we can re-deliver the product (s) to you but this will mean a delay while we ascertain the correct details or alternate details and will be subject to a re-delivery/handling charge of £5 which we will have to obtain from you prior to the goods being resent. If you wanted a refund after providing us with the incorrect details, we could only do this if the goods were returned to us and we would deduct a £5 delivery/handling charge from the refund.

Most couriers will require a signature for the goods so please ensure that someone is available to receive the goods on your behalf. We will provide full delivery details to you on their dispatch including courier and tracking number if applicable. All couriers generally leave failed delivery cards and will attempt delivery twice.

If the goods are not delivered due to no-one being available to sign for them, we can re-deliver the product(s) to you – but this will mean a delay while we ascertain the correct details or alternate details and will be subject to a £5 re-delivery/handling charge.

If the goods are returned to us for a second time, we will consider the order as cancelled and will refund your order less the handling/re-delivery charge of £5.

All goods will have a packing slip enclosed with them. We will email your receipt including any applicable VAT.

12. Receipt of Goods

Non receipt of goods must be advised within 21 days of invoice. Upon delivery, any shortages or damages must be advised within 3 days of receipt of goods.

If you need to return an item for any reason please follow the instructions in our Returns and Refunds Policy.

13. Ownership of Rights

All rights including copyright in this website are owned by or licensed to Homefords. Any use of this website or its contents, including copying or storing in whole or part, other than for your own personal, non-commercial use is prohibited without the written consent of Homefords. You may not modify, distribute or re-post anything on this website for any purpose without express permission.

14. Intellectual Property

You acknowledge and agree that all copyright, trademarks and all other intellectual rights in all materials and/or content made available as part of your use of homefords.co.uk remain at all times vested in us or our licensor’s. You are permitted to use this material only as expressly authorized by our licensor’s or us. The website is made available for your personal non-commercial use only and you may download and print the content of the website for such purpose as making a purchase.

Any other use of the website (including, without limitation, linking to or framing the website) without our prior written consent is strictly prohibited. You agree not to (and agree not to assist or facilitate any third party to) modify, copy, reproduce, transmit, publish, display, distribute, perform, license, commercially exploit or create derivative works of material and content. You may not use this website, or its content, to further any commercial purpose, including any advertising or advertising revenue generation activity.

15. Compliance with Laws

The website may be used only for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the website and any transactions conducted on or through the website.

16. Limitation of Liability

While we will use reasonable endeavour to verify the accuracy of any information we place on the website, we make no warranties, whether express or implied in relation to its accuracy. The website is provided on an “as is” and “as available” basis without any representation or endorsement made and we make no warranties of any kind, whether express or implied, in relation to the website, or any transaction that may be conducted on or through the Website including but not limited to, implied warranties of non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from course of dealing or usage or trade.

We make no warranty that the website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, and reliability of the website. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the website.

To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the products. This does not affect your statutory rights as a consumer, nor does it affect your Contract Cancellation Rights.

We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the Conditions for:

Any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or
any loss of goodwill or reputation; or
any special or indirect losses suffered or incurred by that party arising out of or in connection with the provisions of any matter under the Conditions.

Nothing in the conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our servants, agents or employees.

17. Severance

If any part of the conditions shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be sever-able from the conditions and shall not affect the validity and enforceability of any of the remaining provisions of the conditions.

18. Waiver

No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any provision.

19. Survival

Each provision of the conditions shall be construed as separately applying and surviving even if for any reason one or other of those provisions is held to be inapplicable or unenforceable in any circumstances.

20. Entire Agreement

These conditions govern our relationship with you. Any changes to these conditions must be in writing and signed by both parties. In this way, we can avoid any problems surrounding what Homefords and you are expected to do. You confirm that, in agreeing to accept the conditions, you have not relied on any representation save insofar as the same has expressly been made a term of these conditions and you agree that you shall have no remedy in respect of any representation. Your Statutory Rights are not affected by these terms and conditions. Nothing in this Clause shall limit or exclude our liability in respect of any fraudulent or negligent misrepresentation whether or not such has become a term of the Conditions.

21. Law

The Conditions shall be governed by and construed in accordance with the laws of England and you irrevocably submit to the exclusive jurisdiction of the courts of England.

All of the above does not affect your statutory rights

22. Contact Information

Homefords is the trading name for Homefords Direct Limited – with a registered office address of Acre House, 11/15 William Road, London, United Kingdom, NW1 3ER – and VAT Number: 346 3875 70

Phone Number: 0161-533-0650
Email: hello@homefords.co.uk